FAQs
Anonymous Requests
You may submit a request without any contact information. Please note that if you do not include contact information, the portal will not allow you to receive updates for your request and you will not be able to log in to access documents. It will be your responsibility to check the portal for records that are posted publicly on the portal in response to your request. If the City needs clarification on your request in order to respond to your request and you provide no way to contact you, your request may be closed without a response.
General Information
- Requests made on this portal are public. Please do not include confidential information such as birthdates or Social Security numbers.
- Requesters’ information is not published on this portal; however, this information is public and may be released in response to a public records request.
- Once you submit your request, you will receive email notifications regarding the status of your request. If you are not receiving the email notifications, check your spam/junk folder.
- You are not required to include a City department when submitting a request, however if you are aware of one or more departments that may have records for your request, you may list them in your request. City staff will assign the request to all applicable departments. Please only submit a request once. The City can assign one request to multiple departments.
Self Services Records
City Council and Commission Meeting Agendas, Minutes and Video Recordings
Campaign Financial Disclosure Statements
City Forms, Documents, and Maps
Tips on submitting focused requests
- Search prior requests on the portal or the documents page for previously published records
- Be as specific as possible with the types of records that you are requesting.
- Provide a date range for the records you are seeking. For example, from Jan. 1, 2020 to the date of the request.
- List all known departments or employees that may be involved in the subject matter.
Not Laguna Hills Records
The following are not records of the City of Laguna Hills. You may contact the agencies identified below for these records.
- Vital Records (Birth, Death, Marriage records): Orange County Clerk-Recorder
- Court records (including divorce records): County of Orange Superior Court of California
- Property Records (Property tax, real estate ownership records): Orange County Assessor
- Police Department Records: Orange County Sheriff’s Department
- Fire Department Records: Orange County Fire Authority
- Animal Control Services: Mission Viejo Animal Services
- Wastewater and storm drains: El Toro Water District and Moulton-Niguel Water District
- Environmental/Food Safety Records: Orange County Environmental Health
- Health Care Agency Records: Orange County Health Care Agency